Enterprise Service Management
We advise and support you in the implementation of
customized IT service management solutions
Enterprise Service Management
We digitize and automate your business processes in a way that suits your individual needs and objectives.
SIAM
Do you want to introduce new technologies or applications in the cloud? From requirements analysis and system development to service design, blu Systems supports you with standardized methods and procedures.
ITSM
Transparency, cost reduction, and service integration. Keywords that a well-established and high-quality IT service management system can cover. blu Systems supports you in analyzing the current situation, documenting processes, making suggestions for optimization, and helping you find the right tool for your system landscape.
Service Catalog
We support you in setting up your service catalog and in improving existing service catalogs using the OBASHI method.
Non-IT Service Management
Whether IT or non-IT service management, our standardized approach to process consulting creates the basis for functioning processes.
BPMN 2.0
Increase your process efficiency through the targeted use of BPMN 2.0. We help you visualize and optimize your business processes and simplify your corporate communication.
Service-Canvas
Controlling services in your IT landscape is essential for cost reporting. With the Service Canvas, we segment your ITSM / ESM services into individual elements and categorize them into levels of business, application, operating system, and architecture. This structure provides you with the necessary overview and helps you to assign costs.
BMC
We use standardized management methods for analysis and modeling, such as the Business Model Canvas, as a strategic management template for developing new business models and documenting existing ones.
Process Owner
The process owner is responsible for the control, planning, design, and seamless execution of their process. blu Systems supports you in training your employees to become process owners, either individually or as part of a team.
Solution & Consulting
Whether it’s a classic task or a real challenge, we will find your solution.
TOOL TRAINING
Our learning-by-doing approach will turn you into a 4me expert! Through targeted tasks, you will gradually develop a secure feeling for how you can make the best possible use of 4me.
Requirements Management
Requirements management is one of the first steps when it comes to specifying solutions for systems, products, or services. It contributes significantly to the success of the project and defines the project content. There is no way around requirements management if the expectations of sponsors and stakeholders are not met.
PoC
A proof of concept (PoC) allows you to test practical use cases using the planned solution before implementation. Both technical and economic conditions are tested for functionality. As part of the PoC, we show you various possibilities to ensure that the solution presented is in line with your company’s objectives.
Methods
Depending on the scope of the project and the assignment, we decide together which project management method, agile (SCRUM) or classic PM methods (IPMA, PRINCE2), is most suitable for implementation.
Coaching & Education
Learn about service & process design in practice. Individually customized to your needs.
ITIL V4. Foundation
In today’s world, IT is an essential building block that contributes to a company’s success.
With the ITIL framework, which can provide approaches for the identification, implementation, use, and further development of services in an organization, you will get to know the essential approaches to service management.
Service Management Training
This training provides fundamental knowledge about Service Management, emphasizing the necessity of defined processes and roles, as well as a cross-departmental culture. IT Service Management positions the IT department as a valuable business partner. Participants receive an overview of the key connections between service, process, and value creation, the basics of service and process design, and the four dimensions of Service Design.
Service Management Simulation Apollo 13
This simulation helps understand the causes of problems and apply solutions to one’s own company. An active game illustrates operational processes and clear responsibilities within an organization. Participants recognize the need for clear processes and the effectiveness of continuous improvement. Weaknesses are addressed and improved according to the organization’s maturity level.
ITSM Maturity Assessment
This assessment analyzes the organization regarding practices, value streams, and service orientation, identifying strengths, weaknesses, and potential improvements. The current state is qualitatively compared to other organizations. Results include the determination of the service organization’s maturity level, presentation in a Quality Radar Chart, and an action plan with recommendations.
