The blu Experience

IT Service Management

We advise and support you in the implementation of
customized IT service management solutions.

Enterprise Service Management

We digitize and automate your business processes in a way that suits your individual needs and objectives


Do you want to introduce new technologies or applications in the cloud? From requirements analysis and system development to service design, blu Systems supports you with standardized methods and procedures.

Wollen Sie in die Cloud, neue Technologien oder Applikationen einführen?


Transparency, cost reduction, and service integration. Keywords that a well-established and high-quality IT service management system can cover. blu Systems supports you in analyzing the current situation, documenting processes, making suggestions for optimization, and helping you find the right tool for your system landscape.

Service Catalog

We support you in setting up your service catalog and in improving existing service catalogs using the OBASHI method.

Non-IT Service Management

Whether IT or non-IT service management, our standardized approach to process consulting creates the basis for functioning processes.

BPMN 2.0

Increase your process efficiency through the targeted use of BPMN 2.0. We help you visualize and optimize your business processes and simplify your corporate communication.


Controlling services in your IT landscape is essential for cost reporting. With the Service Canvas, we segment your ITSM / ESM services into individual elements and categorize them into levels of business, application, operating system, and architecture. This structure provides you with the necessary overview and helps you to assign costs.


We use standardized management methods for analysis and modeling, such as the Business Model Canvas, as a strategic management template for developing new business models and documenting existing ones.

Process Owner

The process owner is responsible for the control, planning, design, and seamless execution of their process. blu Systems supports you in training your employees to become process owners, either individually or as part of a team.

Solution & Consulting

Whether it’s a classic task or a real challenge, we will find your solution.


Our learning-by-doing approach will turn you into a 4me expert! Through targeted tasks, you will gradually develop a secure feeling for how you can make the best possible use of 4me.

Requirements Management

Requirements management is one of the first steps when it comes to specifying solutions for systems, products, or services. It contributes significantly to the success of the project and defines the project content. There is no way around requirements management if the expectations of sponsors and stakeholders are not met.


A proof of concept (PoC) allows you to test practical use cases using the planned solution before implementation. Both technical and economic conditions are tested for functionality. As part of the PoC, we show you various possibilities to ensure that the solution presented is in line with your company’s objectives.


Depending on the scope of the project and the assignment, we decide together which project management method, agile (SCRUM) or classic PM methods (IPMA, PRINCE2), is most suitable for implementation.

Coaching & Education

Learn about service & process design in practice. Individually customized to your needs.


Recognize the “we” in your company. With the persolog® personality profile, you can learn to understand yourself and other people better. We coach your employees together in group or individual meetings. With us, you can take your corporate culture to the next level.

ITIL V4. Foundation

In today’s world, IT is an essential building block that contributes to a company’s success.

With the ITIL framework, which can provide approaches for the identification, implementation, use, and further development of services in an organization, you will get to know the essential approaches to service management.

Collaboration & Partnership

We are bridge builders and networkers.

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