KSH Customer Success

Sometimes you drive home after a customer meeting and think: this is exactly why we do what we do. That's exactly how we felt after our last visit to the Katholische Stiftungshochschule München (Catholic University of Applied Sciences Munich).

Since the go-live in 2023, we have been supporting around 4,000 end users there, working with about 22 IT specialists and resolving around 9,000 tickets a year. Those are the numbers. But what makes this collaboration truly special can't be measured in KPIs. It's the trust. The genuine team spirit. Sticking with it together. When new requirements come in, there's no lengthy debate – people just get to work 💪. When we change processes, it's not about formalities, but about meaningful simplification for everyone involved.

With Carsten Erley, Stephanie Grieß and Harald Schmid, we have people at the table who don't just want to administer, but to shape. People who think along, ask questions and make solutions possible together with us 🚀.

A real highlight was the new onboarding process. Previously manual and time-consuming, today automated and clearly structured. Or as Stephanie Grieß put it: “Short-notice hires could be handled without any problems thanks to the new onboarding process. Without the automations, we would never have managed that before. It worked great.” And of course, a cafeteria lunch was part of it – with pizza 🍕. The last slice? It naturally went to Carsten Erley. Clearly the one who keeps track of everything here. Our impression? Carsten Erley – the papa bear with the plan. Stephanie Grieß – our fairy godmother with process magic ✨.

Harald Schmid – the tech-loving favorite uncle everyone simply likes. It feels like a family reunion. And we're already looking forward to the next one.

The roadmap for 2026 is set. We're not resting on our laurels. We keep pushing forward. Dear students, lecturers and colleagues at KSH Munich: get ready for what's coming.

Thank you for your trust. Thank you for going down this path with Xurrent and blu Systems. We'll be very happy to come back 💙.