ITSM Fundamentals Training
10.02.2025
- LEARN THE FUNDAMENTALS OF IT SERVICE MANAGEMENT
Objective
Learn the fundamentals of IT service management
Target group
IT ORGANIZATIONS
Participants
6-12 people
Duration/Scope
Format
On site
Prerequisites
How does the food get onto the plate?
Service management is simply everywhere – in a restaurant, at your car repair shop and, of course, in your IT organization. Again and again, it's about employees, managers and customers understanding what needs to be done and how they should act, so that everyone is satisfied in the end.
The customer with the service received, the employee with their completed tasks and managers with the performance of their organization.
In the IT service management fundamentals training, your employees and managers gain insight into the basics of service management and how the various artifacts and processes interact.
- What is actually behind this mysterious “service”? (Small spoiler – service is always and everywhere!)
- How do processes help deliver IT performance repeatably and in the agreed quality?
- What else besides processes influences the services?
Using our imaginary 5-star restaurant, the blu Horizon, as an example, we introduce the structures of service management.
Learn from the best – take a look at our imaginary restaurant. The “blu Horizon” will be delighted to win you over with its 5-star cuisine.
“Quality is never an accident. It is always the result of intelligent effort.”
John Ruskin Social reformer, writer, art critic
Training tailored to your needs
Depending on the participants' prior knowledge, you can run the IT service management (ITSM) fundamentals training in different variations – just as you can customize your meal in a restaurant.
- If you have already established ITSM fundamentals in your organization and simply want a short refresher, choose Menu 1 – a 1-day training that sheds light on the relationships and highlights the most important topics.
- If you don't yet have much experience with ITSM and want to build up knowledge in your organization, we recommend Menu 2 – a 2-day training that teaches the fundamentals and creates a shared understanding of the terms and relationships.
Both trainings take the same approach in terms of topics; the 2-day event leaves more time to go deeper into the various topics and build understanding.
Choose your menu according to your individual requirements. That's the first step to leaving the “blu Horizon” with a satisfied smile.
Download the blog post here:
Make sure your employees understand the fundamentals of good service delivery
If you would also like to take the opportunity to deepen the fundamentals of service management in your IT organization, please get in touch with us.
We'll gladly reserve a table for you at our blu Horizon restaurant and ensure a successful service experience.