Messe Stuttgart
28.05.2026
- SEAMLESS ESM ROLLOUT
- FAST ADOPTION & HIGH ACCEPTANCE
- CULTURAL CHANGE WITHOUT FRICTION
- GO-LIVE IN LESS THAN 4 WEEKS
Industry
Location
Scope
▪ 900 end users ▪ 80 specialists ▪ 8,200 tickets per year
Replaced tool
Effecte
Our requirements
▪ Modern tool ▪ ITIL-compatible framework ▪ ESM capability ▪ Multi-tenancy ▪ High usability for agents and end users ▪ Low dependence on external service providers
Solution
Xurrent® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and FM to work seamlessly with each other, as well as with external managed service providers.
UNDER 4 MONTHS, 900 USERS, 0 COMPROMISES. THE TRADE FAIR'S ESM TRANSFORMATION
Landesmesse Stuttgart stands for one thing: bringing people together. As one of Europe's leading trade fair venues, the company brings together creative minds, exhibitors and visitors from all over the world – in Stuttgart as well as internationally in China, Turkey and Canada. Internally, the trade fair is driven by a diverse, fun-loving team that values humanity just as much as professionalism.
“Xurrent's greatest strength? Approachability, a focus on agents and a barrier to entry so low that hardly anyone notices it.”
Patrick Lenz Director IT for Digital Services & IT
STARTING POINT & CHALLENGE
Before introducing Xurrent, Landesmesse Stuttgart relied on an ITSM tool that could no longer keep up with growing requirements. At the same time, the need for enterprise service management was growing: not only IT but also marketing, HR, data protection and other departments were to benefit from a shared platform. Xurrent prevailed over ServiceNow and Jira, delivering all relevant features, a convincing core architecture and an interface built for IT.
“We were particularly impressed by the modular architecture: practices can be introduced and expanded step by step with little effort.”
IMPLEMENTATION
blu Systems was selected as implementation partner on recommendation – without a tender, without a comparison. In over 2.5 years, this decision has not been regretted a single time. The system went live in less than 4 months, initially covering IT, EBMS and SAP, followed by a rapid rollout to further departments.
RESULTS & ADDED VALUE
▪ High adoption from day one ▪ Greater transparency and customer satisfaction ▪ Simpler and faster communication ▪ Incredibly fast onboarding of new departments ▪ Implementation of cross-departmental business processes ▪ Cross-departmental reporting that everyone wants to use ▪ Anyone can easily learn Xurrent ▪ Easy cultural change ▪ Xurrent is genuinely fun to use ▪ New topics are implemented quickly ▪ Self-administration is possible
MODULES IMPLEMENTED
■ Incident Management ■ Knowledge Base ■ Asset Management (CMDB) ■ Self-Service Portal ■ Service Desk ■ Reporting & Dashboards ■ AI for back-end users ■ Workflow Management ■ Web Shop ■ Supplier Management ■ Reservations ■ Event Monitoring
INTERFACES
■ Entra ID/ AD
■ Intune
■ Hitguard
CONCLUSION
With Xurrent and blu Systems, Landesmesse Stuttgart has found a platform and a partner that not only convince technically but are also a cultural fit. The result: an organization that communicates more smartly, responds faster and – true to its core business – brings people and departments together even better.
“Transparent. Honest. On equal terms. blu Systems is not just a service provider, it is a true partner. One that doesn't spring negative surprises, always finds a solution and works as a whole team. In this industry, that is anything but a given.” Patrick Lenz Director IT for Digital Services & IT
Download the success story here:
“Thanks to the entire project team – keep going full throttle! True added value is created where partnership means not just working together, but shaping solutions together.”
Christian Pottbäcker Project Manager blu Systems